Privacy Policy

1. Introduction

wtomax ("we", "us", "our", or the "Company") is committed to protecting the privacy and personal information of all users of our online gaming platform located at https://wtomax.cam (the "Website" or "Platform"). This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and your rights regarding your personal information.

This Privacy Policy applies to all users who access or use wtomax services, including Indonesian residents who register accounts, place bets on sports, play casino games, slots, or togel (Indonesian lottery), and utilize our payment and customer support services.

By creating an account or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with our data practices as described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with wtomax, we collect the following personal information that you voluntarily provide:

• Identity Information: Full legal name (as it appears on your KTP/Indonesian National Identity Card), date of birth, gender, and nationality.
• Contact Information: Email address, phone number (mobile), residential address including city and postal code.
• Identity Verification Documents: Clear photographs of your KTP showing all details, selfie photograph holding your KTP for facial verification, proof of address documents (utility bills or bank statements if requested), and source of funds documentation (employment verification or bank statements if requested).
• Financial Information: Bank account details (bank name, account number, account holder name) for deposits and withdrawals, e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history including deposits, withdrawals, and payment methods used.
• Account Credentials: Username, password (stored in encrypted format), security questions and answers (if applicable).

2.2 Information Automatically Collected

When you access or use wtomax, we automatically collect certain technical and behavioral information:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers.
• Usage Data: Pages visited, features used, time spent on pages, referral source, clickstream data, search queries entered on our Website.
• Gaming Activity: Bets placed (amount, type, outcome), games played, session duration, winnings and losses, bonus claims and usage, RTP data on slots and casino games.
• Location Data: Approximate geographic location based on IP address to verify that you are accessing from an eligible jurisdiction and comply with licensing requirements.
• Cookies and Tracking Technologies: Session cookies to maintain your logged-in state, functional cookies to remember your preferences (language, currency), analytics cookies to understand Website usage patterns. See Section 9 for detailed cookie information.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third parties:

• Payment Processors: Transaction confirmation, payment method verification, fraud prevention data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers.
• Identity Verification Services: Age verification results, identity authentication data, fraud detection information.
• Game Providers: Gaming statistics, RTP data, game outcomes for auditing purposes.

3. How We Use Your Information

wtomax collects and processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and managing your wtomax account.
• Verifying your identity and age (21+ requirement) through KYC procedures.
• Processing deposits and withdrawals via Indonesian banks and e-wallets.
• Enabling you to place bets on sports, play casino games, slots, and togel draws.
• Calculating and crediting winnings to your account.
• Administering bonuses, promotions, cashback, and loyalty rewards.
• Providing customer support via live chat, email, and WhatsApp in Indonesian language.

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Preventing underage gambling (21+ enforcement).
• Detecting and preventing fraud, bonus abuse, multiple accounts, and collusion.
• Complying with international gaming license requirements and audit obligations.
• Responding to legal requests from law enforcement or regulatory authorities.
• Maintaining records required by gaming regulations.

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious behavior.
• Detecting use of VPNs, proxies, or other tools to circumvent restrictions.
• Preventing unauthorized access to accounts.
• Investigating player complaints and disputes.
• Protecting our systems from cyberattacks and technical vulnerabilities.

3.4 Marketing and Communications (With Your Consent)

• Sending promotional emails about new games, bonuses, and special offers (you can opt out at any time).
• Providing personalized recommendations based on your gaming preferences.
• Notifying you about important account updates, security alerts, and policy changes.
• Conducting customer satisfaction surveys.

3.5 Analytics and Service Improvement

• Analyzing Website usage patterns to improve user experience.
• Understanding which games and betting markets are most popular among Indonesian players.
• Optimizing platform performance, loading times, and mobile compatibility.
• Developing new features and services based on user feedback.
• Conducting RTP audits and fairness testing on casino games.

4. How We Protect Your Information

wtomax employs comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, the same security level used by major banks worldwide.
• Secure Data Storage: Personal information is stored on secure servers with firewall protection, intrusion detection systems, and 24/7 monitoring.
• Password Protection: Passwords are stored using strong cryptographic hashing algorithms (bcrypt or similar). We never store passwords in plain text.
• Regular Security Audits: Our systems undergo regular penetration testing and vulnerability assessments by independent security firms.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions, subject to strict confidentiality obligations.
• Two-Factor Authentication: Optional 2FA available for account login to add an extra layer of security.

4.2 Organizational Security Measures

• Staff Training: All employees receive regular training on data protection, privacy laws, and security best practices.
• Confidentiality Agreements: Employees, contractors, and third-party service providers are bound by strict confidentiality agreements.
• Data Minimization: We collect only the minimum personal information necessary to provide our services.
• Incident Response Plan: We maintain a documented incident response plan to address any data breach or security incident promptly.

5. When We Share Your Information

wtomax does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating the Platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers to verify your identity, age, and address.
• Game Providers: Software developers who provide casino games, slots, and live dealer games to wtomax.
• Customer Support Tools: Live chat software and customer relationship management systems.
• Cloud Hosting Providers: Secure data centers where our servers and databases are hosted.

All third-party service providers are contractually obligated to protect your personal information and use it only for the specific services they provide to wtomax.

5.2 Legal Obligations

We may disclose your personal information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests.
• Enforce our Terms & Conditions and other agreements.
• Protect the rights, property, or safety of wtomax, our users, or the public.
• Respond to claims of fraud, money laundering, or other illegal activity.
• Cooperate with law enforcement investigations.

5.3 Business Transfers

In the event that wtomax is involved in a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on the Website before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy if we obtain your explicit consent to do so.

6. Data Retention

wtomax retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts

While your account remains active, we retain all personal information, identity verification documents, financial records, and gaming activity data to provide continuous service and comply with regulatory requirements.

6.2 Closed or Inactive Accounts

If you close your account or your account becomes inactive for an extended period:

• Identity verification documents (KTP, selfies) are retained for 7 years to comply with anti-money laundering regulations.
• Financial transaction records are retained for 7 years as required by tax and accounting laws.
• Gaming activity logs are retained for 5 years for audit and dispute resolution purposes.
• Marketing preferences and communication history are deleted within 30 days of account closure if you request deletion.

6.3 Legal Hold

If your account is subject to a legal investigation, ongoing dispute, or regulatory inquiry, we will retain relevant data beyond the standard retention periods until the matter is resolved.

7. Your Privacy Rights

As a wtomax user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of all personal information we hold about you. To request your data, contact [email protected] with your account details. We will provide the requested information within 30 days.

7.2 Right to Rectification

You can update your personal information (email, phone number, address) directly in your account settings. For changes to your legal name or KTP details, contact customer support with supporting documentation.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information under certain circumstances. However, we may be required to retain certain data for legal, regulatory, or audit purposes even after you request deletion. To request erasure, contact [email protected].

7.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations, such as while we verify the accuracy of data you have disputed.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another service provider.

7.6 Right to Object

You may object to our processing of your personal information for marketing purposes at any time by clicking the "unsubscribe" link in promotional emails or adjusting your communication preferences in account settings.

7.7 Right to Withdraw Consent

Where we process your data based on consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

8. International Data Transfers

wtomax operates internationally and may transfer, store, and process your personal information in countries outside of Indonesia where our servers, service providers, or business partners are located.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Standard Contractual Clauses approved by relevant data protection authorities.
• Transferring data only to countries deemed to have adequate data protection laws.
• Implementing additional security measures such as encryption during transfer.

By using wtomax services, you acknowledge and consent to the international transfer of your personal information as described in this policy.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Website. They help us recognize your device, remember your preferences, and improve your browsing experience.

9.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic Website functionality, account login, and security. Cannot be disabled.	Session or up to 1 year
Functional Cookies	Remember your preferences (language, currency, display settings).	Up to 1 year
Analytics Cookies	Help us understand how visitors use the Website to improve performance and user experience.	Up to 2 years
Marketing Cookies	Track your activity to deliver personalized promotions and measure marketing campaign effectiveness.	Up to 1 year

9.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from using certain features of the Website, including account login and placing bets.

For more information on managing cookies, visit your browser's help documentation:

• Google Chrome: chrome://settings/cookies
• Mozilla Firefox: about:preferences#privacy
• Safari: Preferences > Privacy
• Microsoft Edge: edge://settings/privacy

10. Children's Privacy

wtomax services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under the age of 21.

If we discover that we have inadvertently collected personal information from someone under 21, we will immediately delete that information and close the associated account. All winnings and deposits associated with underage accounts will be forfeited.

If you believe we have collected information from someone under 21, please contact us immediately at [email protected] with details so we can take appropriate action.

11. Changes to This Privacy Policy

wtomax reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this page will reflect the most recent changes.

When we make material changes that significantly affect your privacy rights, we will notify you by:

• Sending an email notification to your registered email address.
• Displaying a prominent notice on the Website homepage.
• Requiring you to acknowledge the updated policy before continuing to use services.

We encourage you to review this Privacy Policy periodically. Continued use of wtomax services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Website: https://wtomax.cam
• Customer Support: Available 24/7 via live chat on our Website

For questions about your account security, visit our FAQ page. For information about our legal terms, visit our Terms & Conditions page. For responsible gaming resources, visit our Responsible Gaming page.

We aim to respond to all privacy inquiries within 48 hours during business days and will provide a full response within 30 days as required by applicable data protection laws.